Delivery & Returns
Delivery
Ordering gifts for Christmas?
Update (17-12-24) Due to high demand we can't guarantee delivery of new orders before the 25th of December. If you're stuck for a gift, take a look at our E-Gift Vouchers.
Royal Mail 2nd Class
WiDEYE offers free shipping on all orders over £20. All orders under can be posted for a postage fee of £3.95.
Your order will be posted 2nd Class with Royal Mail and can take up to 5 days to arrive. We keep tracking numbers for all our orders, so if you would like to know where your order is please get in touch with your order number.
DPD Tracked Next Day Delivery
For £6.95 we offer a DPD Next Day Delivery Service Monday-Thursday if ordered before 12pm for delivery the next day.
If you spend over £30 you can upgrade to DPD next day for £2.95.
Orders over £60 qualify for free next day DPD delivery.
Returns
We're sorry if you are not entirely satisfied with your purchase, but we’re here to help.
Please email orders@wideye.co.uk with your WD order number, this should be located on the label attached to your delivery. Once approved, we will then issue you a returns number which you will need write on to the the top of the package being returned.
• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us.
orders@wideye.co.uk
Please send your returns to: WiDEYE Ltd, 113 High Street, Rye, East Sussex. TN31 7JR
Please make sure your details and order number is clearly marked on the package.